Operational improvements in 90 seconds: improving contact centre KPIs by financially guaranteeing employee competence

Proud to work with leading brands including

Operational improvements in 90 seconds: improving contact centre KPIs by financially guaranteeing employee competence

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Introducing Clever Nelly: the multi-award-winning AI-powered continual assessment platform that financially guarantees your employees learn, retain and translate their workplace training into in-role competence.

Improve Customer Service
Improve customer experience metrics such as FCR, CSAT & AHT.

Speed-to-competency
Accelerate in-role proficiency by 30% and reduce attrition drivers.

Reduce employee errors
Reduce employee-based errors, subsequent complaints and cost.

Mitigate risk
Get a forward-facing view of risk, highlighting where competence / confidence is low.

Increase revenue
Improve sales performance, conversion rates & Average Order Value.

Maximise productivity
Reduce annual refresher training by a minimum of 50% and improve employee productivity.

See how Clever Nelly works...

What our customers say

We have not identified a single instance where the AI has failed to improve employee knowledge retention and positively impact in-role performance.

Results generated by Microsoft:

12.5%
Average Handling Time (AHT) decreased by 12.5%.