--- title: Clever Nelly guaranteed competence for improved performance description: "Improve your contact centre KPIs in under 1.5 minutes per day with Clever Nelly: the multi-award-winning AI-powered continual assessment platform that financially guarantees employee in-role competence." --- [![EDF: home of Clever Nelly](https://info.elephantsdontforget.com/hs-fs/hubfs/A%20-%20PD%20HubSpot%20Campaign%20Images/EDF%20LOGO/EDF%20home%20of%20Clever%20Nelly.png?width=300&height=58&name=EDF%20home%20of%20Clever%20Nelly.png "EDF: home of Clever Nelly")](http://elephantsdontforget.com) # Operational improvements in 90 seconds: improving contact centre KPIs by financially guaranteeing employee competence Proud to work with leading brands including # Operational improvements in 90 seconds: improving contact centre KPIs by financially guaranteeing employee competence **[Click here to see the leading brands we work with →](https://info.elephantsdontforget.com/clever-nelly-guaranteed-competence-for-improved-performance#A1)** ![Microsoft](https://info.elephantsdontforget.com/hs-fs/hubfs/Events/NTYAs%20-%20October%202023/Microsoft_logo_(2012).svg.png?width=150&height=32&name=Microsoft_logo_(2012).svg.png "Microsoft") ![Aviva](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/Aviva.png?width=150&height=33&name=Aviva.png "Aviva") ![RAC](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/RAC.png?width=150&height=50&name=RAC.png "RAC") ![Volvo-logo-LA](https://info.elephantsdontforget.com/hs-fs/hubfs/Campaigns/Events/Question%20writing/Volvo-logo-LA.png?width=150&height=35&name=Volvo-logo-LA.png "Volvo-logo-LA") ![Allianz logo](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/Allianz%20logo.png?width=150&height=38&name=Allianz%20logo.png "Allianz logo") ![Direct line group](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/Direct%20line%20group.png?width=150&height=51&name=Direct%20line%20group.png "Direct line group") Introducing Clever Nelly: the multi-award-winning AI-powered continual assessment platform that financially guarantees your employees learn, retain and translate their workplace training into in-role competence. **Improve Customer Service** Improve customer experience metrics such as FCR, CSAT & AHT. **Speed-to-competency** Accelerate in-role proficiency by 30% and reduce attrition drivers. **Reduce employee errors** Reduce employee-based errors, subsequent complaints and cost. **Mitigate risk** Get a forward-facing view of risk, highlighting where competence / confidence is low. **Increase revenue** Improve sales performance, conversion rates & Average Order Value. **Maximise productivity** Reduce annual refresher training by a minimum of 50% and improve employee productivity. **See how Clever Nelly works...** What our customers say ![Microsoft_logo_(2012).svg](https://info.elephantsdontforget.com/hs-fs/hubfs/Events/NTYAs%20-%20October%202023/Microsoft_logo_(2012).svg.png?width=200&height=43&name=Microsoft_logo_(2012).svg.png) We have not identified a single instance where the AI has failed to **improve employee knowledge retention and positively impact in-role performance**. Results generated by Microsoft: **12.5%** **Average Handling Time**​ (AHT) decreased by 12.5%. **9%** **First Contact Resolution** (FCR) increased by 9%. **5%** **Customer Satisfaction ​**(CSAT) increased by 5%. [![Microsoft_F](https://info.elephantsdontforget.com/hs-fs/hubfs/A%20-%20PD%20HubSpot%20Campaign%20Images/Guide%20images%20front%20covers/Microsoft_F.png?width=1035&height=625&name=Microsoft_F.png "Microsoft_F")](https://www.elephantsdontforget.com/microsoft-impact-guide/) [Read case study](https://www.elephantsdontforget.com/microsoft-impact-guide/) --- **![NewDay_1](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/NewDay_1.png?width=142&height=43&name=NewDay_1.png)** **35%** **Call Hold Time**​ reduced by 35%. **28%** **After Call Work**​ reduced by 28%. [Read case study](https://info.elephantsdontforget.com/how-newday-are-fulfilling-their-service-objectives-with-clever-nelly?hsLang=en) --- **![LV](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/LV.png?width=105&height=43&name=LV.png)** **62.5%** **Complaints**​ reduced by 62.5%. **85%** **Call Wait Time**​s reduced by 85%. [Read case study](https://www.elephantsdontforget.com/lv-impact-guide/) --- Industry resources The state of UK customer satisfaction: what every customer service leader needs to know How organisations are improving customer outcomes & gaining competitive advantage in a challenging consumer service landscape. [![The state of UK customer satisfaction insight guide_F](https://info.elephantsdontforget.com/hs-fs/hubfs/A%20-%20PD%20HubSpot%20Campaign%20Images/Guide%20images%20front%20covers/The%20state%20of%20UK%20customer%20satisfaction%20insight%20guide_F.png?width=2000&height=1208&name=The%20state%20of%20UK%20customer%20satisfaction%20insight%20guide_F.png "The state of UK customer satisfaction insight guide_F")](https://info.elephantsdontforget.com/the-state-of-uk-customer-satisfaction-what-every-customer-service-leader-needs-to-know-insight-guide?hsLang=en) [Read e-guide](https://info.elephantsdontforget.com/the-state-of-uk-customer-satisfaction-what-every-customer-service-leader-needs-to-know-insight-guide?hsLang=en) “Digital-first” isn’t working! Recent UKCSI data reveals rampant dissatisfaction with a customer service landscape prioritising technology over human connection. [![PP_Digital-first isnt working](https://info.elephantsdontforget.com/hs-fs/hubfs/A%20-%20PD%20HubSpot%20Campaign%20Images/Guide%20images%20front%20covers/PP_Digital-first%20isnt%20working.png?width=1035&height=625&name=PP_Digital-first%20isnt%20working.png "PP_Digital-first isnt working")](https://info.elephantsdontforget.com/purple-paper-digital-first-isnt-working?hsLang=en) [Read e-guide](https://info.elephantsdontforget.com/purple-paper-digital-first-isnt-working?hsLang=en) Proud to work with leading brands including ![Aviva-1](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/Aviva-1.png?width=150&height=33&name=Aviva-1.png "Aviva-1") ![Direct line group](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/Direct%20line%20group.png?width=150&height=51&name=Direct%20line%20group.png "Direct line group") ![LV](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/LV.png?width=150&height=61&name=LV.png "LV") ![BNP Paribas](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/BNP%20Paribas.png?width=150&height=32&name=BNP%20Paribas.png "BNP Paribas") ![RAC](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/RAC.png?width=150&height=50&name=RAC.png "RAC") ![Vodafone](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/Vodafone.png?width=150&height=37&name=Vodafone.png "Vodafone") ![KPMG](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/KPMG.png?width=150&height=60&name=KPMG.png "KPMG") ![Echo](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/Echo.png?width=120&height=79&name=Echo.png "Echo") ![Fidelity International](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/Fidelity%20International.png?width=150&height=46&name=Fidelity%20International.png "Fidelity International") ![Vanquis Bank](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/Vanquis%20Bank.png?width=150&height=35&name=Vanquis%20Bank.png "Vanquis Bank") ![Danske Bank](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/Danske%20Bank.png?width=150&height=24&name=Danske%20Bank.png "Danske Bank") ![Volvo-logo-LA](https://info.elephantsdontforget.com/hs-fs/hubfs/Campaigns/Events/Sept%202022%20compliance/Volvo-logo-LA.png?width=150&height=35&name=Volvo-logo-LA.png "Volvo-logo-LA") ![RSA](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/RSA.png?width=150&height=77&name=RSA.png "RSA") ![Legal & General logo](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/Legal%20%26%20General%20logo.png?width=150&height=111&name=Legal%20%26%20General%20logo.png "Legal & General logo") ![Moneybarn](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/Moneybarn.png?width=150&height=36&name=Moneybarn.png "Moneybarn") ![CB_NoStrap_logo_RGB](https://info.elephantsdontforget.com/hs-fs/hubfs/Campaigns/Events/Wellbeing%20think%20tank%202022/CB_NoStrap_logo_RGB.png?width=150&height=29&name=CB_NoStrap_logo_RGB.png "CB_NoStrap_logo_RGB") ![NewDay_1](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/NewDay_1.png?width=150&height=46&name=NewDay_1.png "NewDay_1") ![Nucleus](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/Nucleus.png?width=150&height=39&name=Nucleus.png "Nucleus") ![Clifton Master Logo](https://info.elephantsdontforget.com/hs-fs/hubfs/Clifton%20Master%20Logo.png?width=150&height=50&name=Clifton%20Master%20Logo.png "Clifton Master Logo") ![age-partnership-two-colour--no-strapline](https://info.elephantsdontforget.com/hs-fs/hubfs/age-partnership-two-colour--no-strapline.png?width=150&height=31&name=age-partnership-two-colour--no-strapline.png "age-partnership-two-colour--no-strapline") ### **Get in touch** Discover how Elephants Don't Forget can help transform your business today.