Consumer Duty: culture crossroads

How confident are you that your people actually have the knowledge and competency required under Consumer Duty?

Learning outcomes include:

  • Interpreting Consumer Duty: meeting the ‘cultural-change’ expectations of the regulator.

  • The critical importance of data feeds: focusing on new data streams, quality of Management Information and lead indicators.

  • Feedback from the frontline: a review of recent poll feedback from FinServ professionals discussing confidence in availability of data and concerns about the competence of their frontline to deliver against Consumer Duty obligations.

Access Purple Paper here...