Consumer Duty: developing actionable MI

Critical considerations around developing actionable Management Information that meets the regulator’s expectations.

In this abridged discussion piece – adapted from the transcript of our recent Consumer Duty webinar with BDO UK LLP – Adrian Harvey, CEO at Elephants Don’t Forget, discusses MI for Consumer Duty with former regulator and Consumer Duty SME – Alison Barker – and Partner at BDO UK LLP – Richard Barnwell.

Discussion topics include:

  • The role and importance of data across the four outcomes and cross-cutting rules.
  • Consumer Duty through the lens of SM&CR.
  • Evidencing genuine and proactive changes within key business practices.

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