In this abridged discussion piece – adapted from the transcript of our recent Consumer Duty webinar with BDO UK LLP – Adrian Harvey, CEO at Elephants Don’t Forget, discusses MI for Consumer Duty with former regulator and Consumer Duty SME – Alison Barker – and Partner at BDO UK LLP – Richard Barnwell.
Discussion topics include:
- The role and importance of data across the four outcomes and cross-cutting rules.
- Consumer Duty through the lens of SM&CR.
- Evidencing genuine and proactive changes within key business practices.
