In this discussion piece – adapted from our recent Consumer Duty webinar (available to watch here) – we are joined by Frank Brown – Senior Director at Hogan Lovells – to consider some of the key themes associated with the Consumer Duty.
Discussion topics include:
- The primary areas firms are focusing on to prepare for the Consumer Duty.
- The significance of avoiding foreseeable harm and the critical reliance on employee competency.
- The cultural challenges posed by Consumer Duty and the importance of ‘making it real’ to the first line risk owners engaging with customers.