Consumer Duty – it’s closer than you think

Critical considerations firms need to make when designing, pricing and selling products to retail customers.

In this discussion piece – adapted from our recent Consumer Duty webinar (available to watch here) – we are joined by Frank Brown – Senior Director at Hogan Lovells – to consider some of the key themes associated with the Consumer Duty.

Discussion topics include:

  • The primary areas firms are focusing on to prepare for the Consumer Duty.

  • The significance of avoiding foreseeable harm and the critical reliance on employee competency.

  • The cultural challenges posed by Consumer Duty and the importance of ‘making it real’ to the first line risk owners engaging with customers.


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