Consumer Duty: litmus test

What have you changed to ensure employees genuinely understand the role they play in delivering fair outcomes?

Learning outcomes include:

  • Interpreting FCA requirements: how to ensure that employees understand the requirements of the Duty.

  • Transitioning away from a tick-box approach to training staff: how to evidence that genuine change has occurred to support the delivery of good consumer outcomes.

  • Bringing the Duty to life: why is critical for senior management to put in place effective and demonstrative practices to embed the spirit of the Duty.

Access Purple Paper here...