Consumer Duty: permeating culture & operations

Three practical use cases examining how financial services firms use employee-centric AI to improve organisational culture, operations, KPIs and customer outcomes.

Discussion topics include:

  • How Moneybarn improved customer outcomes by 9% and achieved a 300% ROI from their investment in just six months.

  • How Age Partnership improved advisor speed-to-competency by 30% to support their quality assurance outcomes.

  • How Volvo Car Financial Services UK culturally changed the perception of annual compliance testing for their employees and surpassed their annual compliance testing targets by 11%.

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