Consumer Duty: training vs culture

Is your approach to staff training having a negative impact on your cultural progression and increasing your risk?

Learning outcomes include:

  • The disconnect between employee training and cultural progression programmes: transitioning from ‘bolted on’ regimes to ‘built in’ regimes.

  • Improving and evidencing the holistic people elements of the Duty: utilising leading indicators to mitigate manifesting issues of people-based risk.

  • The case for continual assessment: a review of recent FCA feedback with regards to employee training modalities and how default, one-size-fits-all regimes hinder improvements in culture, accountability and conduct.

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