The value I receive as the UK MLRO is that I am not only physically able to demonstrate the provision and effectiveness of anti-money laundering training but also evidence my own oversight of the firm’s compliance with its requirements in respect of employee training.

You can have the best designed AML controls possible but if staff do not understand why they are doing something, the effectiveness of such controls will be hugely impacted. My direct involvement with Clever Nelly has ensured senior management buy-in and meant that questions are fit for purpose. Feedback has been overwhelmingly positive with employees preferring the short daily interactions over having to sit in a classroom training session for an hour or so; the output from which is extremely difficult to measure from an effectiveness standpoint. 

John Clarke
Money Laundering Reporting Officer at Fidelity International