INSIGHT GUIDE
First Contact Resolution: Five steps to agent optimisation using Artificial Intelligence
Discover how organisations including Microsoft and RAC utilise AI from Elephants Don’t Forget to improve FCR performance and associated KPIs.
Learning outcomes:
- How to reduce operational inefficiencies, drive down repeat errors and quantify the drivers of poor FCR performance.
- How AI is used to develop the behavioural skills and competencies to improve and sustain FCR performance.
- How to maximise ROI from agent training programmes and improve speed-to-competency of new recruits.
