--- title: "First Contact Resolution: Five steps to agent optimisation using Artificial Intelligence" description: Discover how organisations including Microsoft and RAC utilise AI from Elephants Don’t Forget to improve FCR performance and associated KPIs. --- [![EDF: home of Clever Nelly](https://info.elephantsdontforget.com/hs-fs/hubfs/A%20-%20PD%20HubSpot%20Campaign%20Images/EDF%20LOGO/EDF%20home%20of%20Clever%20Nelly.png?width=400&height=73&name=EDF%20home%20of%20Clever%20Nelly.png "EDF: home of Clever Nelly")](http://elephantsdontforget.com) - [Solutions](https://www.elephantsdontforget.com/) - [Business Performance](https://www.elephantsdontforget.com/business-performance/) - [Employee Compliance](https://www.elephantsdontforget.com/employee-compliance/) - [Sectors](https://www.elephantsdontforget.com/) - [Financial Services](https://www.elephantsdontforget.com/sectors/financial-services/) - [Automotive](https://www.elephantsdontforget.com/sectors/automotive/) - [Utilities](https://www.elephantsdontforget.com/sectors/utilities/) - [Retail & Consumer](https://www.elephantsdontforget.com/sectors/retail-consumer/) - [Technology](https://www.elephantsdontforget.com/sectors/technology/) - [Professional Services](https://www.elephantsdontforget.com/sectors/professional-services/) - [Employee Competence](https://www.elephantsdontforget.com/improve-employee-competence-elephants-dont-forget/) - [About](https://www.elephantsdontforget.com/about/) - [Support](https://www.elephantsdontforget.com/support/) - [Login](https://login.elephantsdontforget.com/login) - [Resources](https://www.elephantsdontforget.com/resources/) - [Contact](https://www.elephantsdontforget.com/get-in-touch/) [![Book a consultation](https://no-cache.hubspot.com/cta/default/8271875/c563d856-66a3-4f85-97a1-9b4ab879f0b3.png)](https://cta-redirect.hubspot.com/cta/redirect/8271875/c563d856-66a3-4f85-97a1-9b4ab879f0b3) INSIGHT GUIDE # First Contact Resolution: Five steps to agent optimisation using Artificial Intelligence ## Discover how organisations including Microsoft and RAC utilise AI from Elephants Don’t Forget to improve FCR performance and associated KPIs. **Learning outcomes:** - How to reduce operational inefficiencies, drive down repeat errors and quantify the drivers of poor FCR performance. - How AI is used to develop the behavioural skills and competencies to improve and sustain FCR performance. - How to maximise ROI from agent training programmes and improve speed-to-competency of new recruits.   ### Access Insight Guide here... ## Proud to work with organisations including: ![Microsoft](https://info.elephantsdontforget.com/hs-fs/hubfs/Campaigns/Events/June%202022%20networking%20event/Microsoft.png?width=317&height=211&name=Microsoft.png) ![Logo-Allianz](https://info.elephantsdontforget.com/hubfs/Images/Logo-Allianz.svg) ![aviva logo transparent](https://info.elephantsdontforget.com/hubfs/Images/aviva%20logo%20transparent.svg) ![RAC](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/RAC.png?width=315&height=106&name=RAC.png) ![BMW FS](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/BMW%20FS.png?width=315&height=147&name=BMW%20FS.png) ![Volvo](https://info.elephantsdontforget.com/hs-fs/hubfs/Campaigns/Events/June%202022%20networking%20event/Volvo.png?width=317&height=211&name=Volvo.png) ![logo-BNPP-PF](https://info.elephantsdontforget.com/hs-fs/hubfs/logo-BNPP-PF.png?width=989&height=182&name=logo-BNPP-PF.png) ![Age-Partnership-logo](https://info.elephantsdontforget.com/hs-fs/hubfs/Campaigns/Events/June%202022%20networking%20event/Age-Partnership-logo.png?width=317&height=211&name=Age-Partnership-logo.png) ![LV](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/LV.png?width=303&height=124&name=LV.png) ![Legal & General logo](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/Legal%20%26%20General%20logo.png?width=223&height=166&name=Legal%20%26%20General%20logo.png) ![logo-wave](https://info.elephantsdontforget.com/hubfs/Case%20studies/Wave/logo-wave.svg) ![RSA](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/RSA.png?width=332&height=171&name=RSA.png) ![AIG logo](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/AIG%20%20logo.png?width=396&height=210&name=AIG%20%20logo.png) ![Direct line group](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/Direct%20line%20group.png?width=500&height=169&name=Direct%20line%20group.png) [![EDF-logo-white](https://info.elephantsdontforget.com/hubfs/EDF-logo-white.svg "EDF-logo-white")](http://elephantsdontforget.com) **Elephants Don’t Forget Ltd** 1 Dysart Street London EC2A 2BX - 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