1.
It makes it easier to embed Consumer Duty – and the management information provides best-in-class evidence of compliance.
Matt Stirland, Director of Later Life Lending at Age Partnership, explains how Clever Nelly is a key evidence point for their business – supporting them to embed Consumer Duty in a scalable and personalised way for their advisors.
2.
It makes MLRO responsibilities – and providing effective financial crime training for staff – so much easier.
John Clarke, Money Laundering Reporting Officer at Fidelity International, explains how the data provided by Clever Nelly makes the oversight of appropriate training being in place so much easier for him – enabling Fidelity to track areas of people risk in relation to their AML training programme.
3.
It enables firms to proactively improve customer outcomes – specifically in key areas referenced by the FCA.
Rachel McGann, Training Specialist at LV=, shares insight into the impact that Clever Nelly is having – helping them to proactively reduce complaints, minimise rework and reduce employee attrition.
What is AI-powered continual assessment?
AI-powered continual assessment is the process of using Artificial Intelligence (AI) to continuously evaluate, improve, maintain and evidence best-in-class employee competence.
Our AI – Clever Nelly – is used by our customers to gently support their employees to continually learn and retain their workplace training and transition knowledge theory into evidenced in-role competence. Using personalisation in conjunction with spaced learning, self-testing and repetition, Clever Nelly works with each individual employee on a daily basis to identify and repair knowledge and competency gaps in the flow of work. This process uses less than 1 minute 47 seconds of an employee's working day and ensures there is zero disruption to BAU activities.
Clever Nelly has been instrumental in reinforcing our renowned approach to individual employee learning. It ensures we can continually embed key learning concepts and quantify the impact of learning on KPIs.
4.
It has a genuine positive impact on organisational culture – empowering firms to continually develop their people.
Mike Lucia, Head of Learning & Development at Volvo Car Financial Services UK, discusses the positive changes to organisational culture Clever Nelly is having in their business.
5.
It is at the forefront of supporting firms to embed Consumer Duty in culture and make lasting change.
Ian Scaife, Group Head of Compliance at Clifton Asset Management, discusses how they are using Clever Nelly to evidence adherence to the FCA’s 10 key questions for firms to ask themselves about Consumer Duty in relation to staff understanding and awareness.
