How are firms articulating a healthy culture using our technology?

About

In module three, we introduce you to our award-winning continual assessment and improvement technology, explaining how our methodology aligns with the FCA’s four cultural drivers: Purpose, Leadership, People, and Governance.

We demonstrate how our latest product offering, Consumer Duty Insight (CDi) – which utilises our continual assessment technology, Clever Nelly – maps to regulatory benefits. You will also hear video testimonials and be able to access case studies from firms discussing how they use our technology to articulate their culture and correlate employee competence with customer experience and business performance improvements.

How does our continual assessment model align with the FCA’s four cultural drivers?

This document explains how our continual assessment technology aligns with the four drivers of the FCA’s cultural framework.

CDi aligns with the FCA’s cultural framework by embedding the Duty’s objectives directly into the daily workflow. By requiring individual accountability through regular, personalised assessment, our technology ensures that employees across all functions understand their specific role in delivering good outcomes.

This continual approach provides firms with the objective data needed to evidence that their purpose is understood throughout the organisation and that their culture actively supports the interests of their customers.

Consumer Duty Insight: Regulatory benefits mapping

This document outlines the functionality and key regulatory benefits of CDi.

Operating in the flow of work and requiring, on average, less than one minute of an employee’s working day, CDi diagnoses, embeds, and supports firms in benchmarking their organisation’s end-to-end competence and cultural assessment programme.

Created in collaboration with industry experts, CDi features a comprehensive bank of standardised questions mapped to the four outcomes of the Duty.

Alongside the standard question set, CDi incorporates firm-specific questions unique to your context and Consumer Duty programme.