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How Echo are reinforcing learning to exceed their NPS target


Download our use case to learn how Echo are using Clever Nelly to:

  • Set the bar for award-winning L&D strategies within a contact centre environment.
  • Translate knowledge improvements into complaint and repeat contact reductions.
  • Consistently maintain an NPS rating well above their internal target of 35.
  • Sustainably improve employee competency by 42%.


Access the Impact Guide here