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How Microsoft used Artificial Intelligence (AI) to improve employee in-role performance & customer service KPIs
- Discover how improvements made in employee capability translated to business performance improvements in core KPIs including First Contact Resolution, Call Handing Time and Customer Satisfaction.
- Learn why 9 out 10 employees prefer a continual assessment approach to learning in the workplace.
- Why combatting employee knowledge fade and increasing training engagement are the greatest factors driving business performance improvements.
