--- title: How Moneybarn improved customer outcomes by 9% in less than six months with Clever Nelly description: Discover how Moneybarn achieved a 300% return on investment on their employee training. --- [![EDF: home of Clever Nelly](https://info.elephantsdontforget.com/hs-fs/hubfs/A%20-%20PD%20HubSpot%20Campaign%20Images/EDF%20LOGO/EDF%20home%20of%20Clever%20Nelly.png?width=400&height=73&name=EDF%20home%20of%20Clever%20Nelly.png "EDF: home of Clever Nelly")](http://elephantsdontforget.com) - [Solutions](https://www.elephantsdontforget.com/) - [Business Performance](https://www.elephantsdontforget.com/business-performance/) - [Employee Compliance](https://www.elephantsdontforget.com/employee-compliance/) - [Sectors](https://www.elephantsdontforget.com/) - [Financial Services](https://www.elephantsdontforget.com/sectors/financial-services/) - [Automotive](https://www.elephantsdontforget.com/sectors/automotive/) - [Utilities](https://www.elephantsdontforget.com/sectors/utilities/) - [Retail & Consumer](https://www.elephantsdontforget.com/sectors/retail-consumer/) - [Technology](https://www.elephantsdontforget.com/sectors/technology/) - [Professional Services](https://www.elephantsdontforget.com/sectors/professional-services/) - [Employee Competence](https://www.elephantsdontforget.com/improve-employee-competence-elephants-dont-forget/) - [About](https://www.elephantsdontforget.com/about/) - [Support](https://www.elephantsdontforget.com/support/) - [Login](https://login.elephantsdontforget.com/login) - [Resources](https://www.elephantsdontforget.com/resources/) - [Contact](https://www.elephantsdontforget.com/get-in-touch/) [![Book a consultation](https://no-cache.hubspot.com/cta/default/8271875/c563d856-66a3-4f85-97a1-9b4ab879f0b3.png)](https://cta-redirect.hubspot.com/cta/redirect/8271875/c563d856-66a3-4f85-97a1-9b4ab879f0b3) Download Impact Guide # How Moneybarn improved customer outcomes by 9% in less than six months ![Moneybarn](https://info.elephantsdontforget.com/hs-fs/hubfs/Campaigns/2023%20customers/Brandscape/Moneybarn.png?width=250&height=59&name=Moneybarn.png) To support frontline employees fulfil their mission to deliver good customer outcomes, Moneybarn socialised an Artificial Intelligence (AI) solution – Clever Nelly – within their vehicle finance division, with the express purpose of embedding business-critical information that would translate into improved employee and business performance. Within just six months, they were able to demonstrate significant improvements to core customer service KPIs, including Average Handling Time. **Download our impact guide to learn how Moneybarn achieved a 300% return on investment on their employee training. ** ### Access the Impact Guide here ## Proud to work with... ![MicrosoftLogo](https://info.elephantsdontforget.com/hs-fs/hubfs/MicrosoftLogo.png?width=216&height=46&name=MicrosoftLogo.png) ![Logo-Allianz](https://info.elephantsdontforget.com/hubfs/Images/Logo-Allianz.svg) ![aviva logo transparent](https://info.elephantsdontforget.com/hubfs/Images/aviva%20logo%20transparent.svg) ![logo-BNPP-PF](https://info.elephantsdontforget.com/hs-fs/hubfs/logo-BNPP-PF.png?width=989&height=182&name=logo-BNPP-PF.png) ![BMW FS](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/BMW%20FS.png?width=315&height=147&name=BMW%20FS.png) ![LV](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/LV.png?width=303&height=124&name=LV.png) ![vf-logo](https://info.elephantsdontforget.com/hs-fs/hubfs/vf-logo.png?width=120&height=120&name=vf-logo.png) ![Legal & General logo](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/Legal%20%26%20General%20logo.png?width=223&height=166&name=Legal%20%26%20General%20logo.png) ![RSA](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/RSA.png?width=332&height=171&name=RSA.png) ![AIG logo](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/AIG%20%20logo.png?width=396&height=210&name=AIG%20%20logo.png) ![Direct line group](https://info.elephantsdontforget.com/hs-fs/hubfs/Brand%20Logos/Direct%20line%20group.png?width=500&height=169&name=Direct%20line%20group.png) [![EDF-logo-white](https://info.elephantsdontforget.com/hubfs/EDF-logo-white.svg "EDF-logo-white")](http://elephantsdontforget.com) **Elephants Don’t Forget Ltd** 1 Dysart Street London EC2A 2BX - [Home](https://elephantsdontforget.com/) - [How it works](https://elephantsdontforget.com/how-it-works) - [About us](https://elephantsdontforget.com/about-us) - [Benefits](https://elephantsdontforget.com/benefits/) - [Media hub](https://elephantsdontforget.com/media-hub/) - [Case Studies](https://elephantsdontforget.com/case-studies/) - [Covid-19](https://elephantsdontforget.com/covid/) - [Log in](https://secure.elephantsdontforget.com/plato/login.xhtml) **Connect to Elephants Don't Forget:** - - - [nelly.support@elephantsdontforget.com](mailto:nelly.support@elephantsdontforget.com) **©Elephants Don’t Forget Ltd 2026. **      |       [Privacy Policy](https://elephantsdontforget.com/privacy/)      |      [Terms & Conditions](https://elephantsdontforget.com/terms/)      |       [Cookie Settings](https://elephantsdontforget.com/cookies/#)      |       [Login](https://secure.elephantsdontforget.com/plato/login.xhtml)