Danske Bank Case Study
With over 150,585 knowledge interventions taken place in the last year to scale up product knowledge across Danske Bank’s personal and branch banking divisions, topics including Consumer Duty and vulnerable customer management are being kept front of mind for their advisors, supporting their objective to deliver best-in-class customer experiences and satisfaction.
"We would never have achieved the results we’ve seen with the previous system, it just wasn’t possible. Clever Nelly really has been the most successful implementation. It’s incredibly reassuring to see that our colleagues are building their knowledge, which is reflected in their confidence and conversations with customers".