Nelly works by asking questions of your employees every day. On average, in your sector, employees engage with Nelly just less than 1 minute per day.
These questions are authored for you by the question gurus at Elephants Don’t Forget, using your existing training content. (It doesn’t matter if this isn’t perfect, as many customers wait for hard evidence from Nelly before they look to improve or edit their training materials).
Once initiated by the user, questions are time sensitive come in multiple choice form and show correct/incorrect answers instantly. When a question is answered incorrectly, it is repeated 14-28 days later, with the answers now randomised, to check if the learning has landed. The process is continual, gentle, and safe, with Nelly adapting the intensity of question delivery and the subject matter to suit everyone’s personal knowledge profile. Every person in your firm will have a very different Nelly experience.
Questions don’t just test knowledge, the object of the exercise is to have knowledgeable and competent employees, not individuals who can win a pub quiz. So, we author much more sophisticated questions, that assess employees’ judgement and application of knowledge, and which enable us to assess competence. i.e., the application of knowledge in role. This is what every regulated firm wants as the first line of defence is only as good as the weakest link, therefore if all employees can genuinely demonstrate continual competence, then the first line of defence is optimised.
With just two or three questions per day, on average, the point will arrive (it isn’t a race), where the employee will have demonstrated to the AI that they have mastered the curriculum and can evidence they are maintaining that knowledge and competence.
Those who need help get it where they need it and those who have the knowledge and competence are supported in maintaining it. On average this reduces the need for employee refresher training by 50% per annum. Whilst the mathematical data may support the almost complete removal of refresher training, we do not advise that, and suggest best practice involves some tactical refresher training for all employees, even those presenting as subject matter experts. We will explain later how this works in more detail.
Nelly provides detailed insight and pro-active reporting to nominated managers and subject matter experts at agreed intervals. And any authorised user can access Nelly’s reporting engine and interrogate data on demand, subject to their access rights.