It is crucial to have your Senior Stakeholder(s) involved in the Clever Nelly process right from day 1 of the kick off, and to stay close to the project throughout the lifecycle
Our most successful deployments have been where this senior figure(s) becomes the ‘sponsor’ of the project and delivers all key messaging around why Clever Nelly is coming into your business. Some have even been known to answer questions and share their own personal performance dashboard for full transparency…!
An important role of the project sponsor(s) is to have some involvement in the question writing sign off process and to have at least had a cursory glance over the questions to ensure they are high quality and align to the key success criteria outlined. Your SME’s or Project Lead should take ownership of writing them but make certain they are spot on and are going to deliver the required result. Content is king!