Discover how Microsoft use AI to gently and supportively improve employee knowledge and capability and subsequently improve valuable KPIs


Learning outcomes:

  • How improvements made in employee in-role knowledge translates to business performance improvements in KPIs including First Contact Resolution, Call Handing Time and Customer Satisfaction.

  • Why 90% of employees prefer a continual assessment approach to learning in the workplace.

  • Why mitigating employee knowledge fade and increasing training engagement are the greatest factors driving business performance improvements.

Access Impact Guide here