IMPACT GUIDE

Discover how Microsoft use AI to gently and supportively improve employee knowledge and capability and subsequently improve valuable KPIs

Learning outcomes:

How improvements made in employee in-role knowledge translates to business performance improvements in KPIs including First Contact Resolution, Call Handing Time and Customer Satisfaction.
Why 90% of employees prefer a continual assessment approach to learning in the workplace.
Why mitigating employee knowledge fade and increasing training engagement are the greatest factors driving business performance improvements.

Proud to work with organisations including:

Elephants Don’t Forget Ltd
1 Dysart Street
London
EC2A 2BX

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