Adrian spent the first decade of his career working in corporate banking and lending with ABN AMRO, GE Capital & BNP Paribas. He joined the energy sector to bring commercial expertise to the privatisation of British Gas and spent ten years in the sector. He was Managing Director of the largest residential business of British Gas and Managing Director of Eon’s property services and renewable energy business.

Kate is a Principal at Avyse Partners began her career working in-house. She now has over 18 years’ industry and consulting experience, advising consumer credit firms on their governance and compliance risk controls. Kate brings a very broad and informed perspective to the projects she works on. She has sound knowledge of the requirements placed on firms and is used to working with senior management teams to define and practically apply appropriate arrangements that fit their wide-ranging business models. Kate has great awareness of the changing pace of regulation and practicalities of managing the compliance issues which firms face on a day-to-day basis.

Zoe is a Consultant at Avyse Partners with over 11 years’ experience in regulatory risk management across the financial services sector. She has held consulting roles at two of the Big Four consulting firms, EY and Deloitte, where she gained significant experience in advisory and monitoring. Zoe has also held several senior in-house compliance positions at various regulated entities, and she holds extensive experience in a wide range of subject areas including consumer credit, savings, complaints handling, remediation, governance and oversight and Consumer Duty.

Chris is a multi-award-winning CX, Customer Success and Marketing Leader who is currently working as the Consumer Duty Manager at Newbury Building Society – winners of the ‘Consumer Duty Leadership in Retail Banking' 2024 Award. Prior to this, Chris worked as Senior Director, CX for the FIS Worldpay SMB International Business where he was responsible for driving a positive, end-to-end customer experience across all teams and functions. These teams had a collective aim of delivering sustainable business growth and meeting regulatory demands (including the FCA Consumer Duty Act). He is also co-author of leading business book, The Customer Catalyst.