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Consumer Duty checklist: what the FCA are looking for in your approach

This webinar was hosted with:

Complyport Logo July 2023

As firms look to complete their final Consumer Duty preparations by the 31st of July 2023 deadline, they might be forgiven for overlooking three key messages the FCA have recently published to help support firms successfully implement Consumer Duty.

In this free 60-minute, on-demand webinar – Adrian Harvey, CEO at Elephants Don’t Forget – and Graham Levi-Samper, Director Client Services at Complyport – unpack the FCA’s latest announcements and evaluate the key takeaways you and your firm need to act upon to ensure immediate and ongoing compliance. 

Topics of discussion include:

  • How to apply and answer the FCA’s 10 key questions within your organisation.

  • Checking your Management Information (MI) against the FCA’s suggestive list.

  • Your pre-flight checklist: what you can realistically change and improve before the 31st of July 2023.

  • Looking ahead: how to transition Consumer Duty from implementation to BAU.

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Graham Levi-Samper 
Director Client Services | Complyport

Graham has an extensive compliance background having spent over 15 years providing consultative services to authorised firms of varying sizes in a range of Financial Services sectors. Graham leads Complyport’s Consumer Duty team and has provided hands-on leadership in multiple FSA/FCA applications, general projects, conducting client reviews and work of a more bespoke and specialist nature.


Adrian Harvey
CEO | Elephants Don’t Forget

Adrian spent the first decade of his career working in corporate banking and lending with ABN AMRO, GE Capital & BNP Paribas. He joined the energy sector to bring commercial expertise to the privatisation of British Gas and spent ten years in the sector. He was Managing Director of the largest residential business of British Gas and Managing Director of Eon’s property services and renewable energy business.