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Consumer Duty: Staying one step ahead of the FCA in 2025 

This webinar took place on the 3rd December 2024

This webinar was hosted in conjunction with:

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Too many firms are sitting back, waiting on the next Dear CEO letter, the latest review or final guidance by the FCA before fundamentally addressing shortcomings in their approach to Consumer Duty.

In 2025, firms that deny that improvements to data and MI can be made, delay enhancements to fair value assessments or defend current approaches to vulnerable customers will only add risk back into the business and invite greater FCA scrutiny on their approach to Consumer Duty.

In this free 60-minute webinar, join Keith Richards, CEO of The Consumer Duty Alliance, and Adrian Harvey, CEO of Elephants Don’t Forget, to understand how and what your firm must do to get ahead of the FCA’s expectations in 2025.

Key discussion topics: 

  • What will distinguish leading firms from ‘also-rans’ in their approach to the Duty in 2025?

  • How the FCA will test and assess how embedded Consumer Duty behaviours are across your firm over the next 12 months.

  • How firms, through compliance with the Duty, can unlock and realise quantifiable customer-led growth.

Watch the webinar here:

Meet our webinar panel

Adrian Harvey cw
Adrian Harvey
CEO | Elephants Don't Forget
 
LinkedIn
 

Adrian spent the first decade of his career working in corporate banking and lending with ABN AMRO, GE Capital & BNP Paribas. He joined the energy sector to bring commercial expertise to the privatisation of British Gas and spent ten years in the sector. He was Managing Director of the largest residential business of British Gas and Managing Director of Eon’s property services and renewable energy business.

Keith Richards CDA
Keith Richards
CEO | Consumer Duty Alliance
 
LinkedIn
 

Keith is a founding director and CEO of the Consumer Duty Alliance (CDA), an independent, not-for-profit professional body, for the sector by the sector. The CDA is consumer focused and brings together a cross-sector Alliance for the sharing of 'good practice' to support members, engage Policymakers on key consumer duty matters and raise the profile of the profession and the value of professional advice with the public. A recognised leader within the financial services sector, Keith has over 38 years’ experience operating at executive level, has an established media profile and is regularly called upon for comment both home and abroad by various organisations, including Trade and National press.


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