Adrian spent the first decade of his career working in corporate banking and lending with ABN AMRO, GE Capital & BNP Paribas. He joined the energy sector to bring commercial expertise to the privatisation of British Gas and spent ten years in the sector. He was Managing Director of the largest residential business of British Gas and Managing Director of Eon’s property services and renewable energy business.

Andrew Gething is the managing director of MorganAsh, an FCA-regulated firm that has been assessing and helping vulnerable consumers for over two decades. MorganAsh has developed the award-winning consumer vulnerability assessment, management and reporting tool, MARS (the MorganAsh Resilience System). MARS is in use in the financial services, credit and utilities sectors. Andrew is a recognised expert in consumer vulnerability.

With over 30 years’ experience within the financial services industry, Martin has played a key role in leading research and consulting support to both financial service providers and regulatory bodies. His deep understanding of customer experience, customer behaviour and customer protection has been instrumental in helping clients enhance their operations while ensuring compliance within regulatory frameworks.

Mark is a Co-Founder and Director of the Collaboration Network supporting cross-sector engagement and improving the relationships between consumers and businesses. This grew from Mark’s involvement with the consumer complaints service Resolver, where he was a founder and was responsible for business engagement and revenue growth. This included sharing the knowledge behind the millions of consumer issues raised and fixed on the Resolver platform and he was behind the original Resolution Forum.