In July 2023, the FCA’s Consumer Duty will impose extended obligations on firms to ensure good outcomes for customers. To achieve the revised standards required, firms will need to ensure they are measuring and tracking customer outcomes throughout their journey, utilise relevant data to make improvements, and be prepared to report to the regulator on an annual basis. For many firms, this will mean enhancing their MI systems so that they are up to the task.
Topics of discussion include:
This webinar was hosted in conjunction with:
Alison is a former regulator with supervision and policy achievements across retail and wholesale markets with a deep understanding of the UK financial regulatory regimes and regulatory approach. She is currently advising as an SME on the new Consumer Duty.
Adrian spent the first decade of his career working in corporate banking and lending with ABN AMRO, GE Capital & BNP Paribas. He joined the energy sector to bring commercial expertise to the privatisation of British Gas and spent ten years in the sector. He was Managing Director of the largest residential business of British Gas and Managing Director of Eon’s property services and renewable energy business.
Richard is a partner within BDO’s Financial Services Advisory practice specialising in advising clients across the financial services sector on regulatory and compliance matters. He has over 20 years’ regulatory and compliance experience which includes skilled person reviews, designing and implementing regulatory compliant governance and risk frameworks, undertaking remediation reviews and applying new regulatory legislation.
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