--- title: Webinar | What every firm needs to know - how to embed Consumer Duty into BAU description: How to embed Consumer Duty effectively into BAU through your people, processes and technology. --- [![EDF: home of Clever Nelly](https://info.elephantsdontforget.com/hs-fs/hubfs/A%20-%20PD%20HubSpot%20Campaign%20Images/EDF%20LOGO/EDF%20home%20of%20Clever%20Nelly.png?width=400&height=73&name=EDF%20home%20of%20Clever%20Nelly.png "EDF: home of Clever Nelly")](http://elephantsdontforget.com) - [Solutions](https://www.elephantsdontforget.com/) - [Business Performance](https://www.elephantsdontforget.com/business-performance/) - [Employee Compliance](https://www.elephantsdontforget.com/employee-compliance/) - [Sectors](https://www.elephantsdontforget.com/) - [Financial Services](https://www.elephantsdontforget.com/sectors/financial-services/) - [Automotive](https://www.elephantsdontforget.com/sectors/automotive/) - [Utilities](https://www.elephantsdontforget.com/sectors/utilities/) - [Retail & Consumer](https://www.elephantsdontforget.com/sectors/retail-consumer/) - [Technology](https://www.elephantsdontforget.com/sectors/technology/) - [Professional Services](https://www.elephantsdontforget.com/sectors/professional-services/) - [Employee Competence](https://www.elephantsdontforget.com/improve-employee-competence-elephants-dont-forget/) - [About](https://www.elephantsdontforget.com/about/) - [Support](https://www.elephantsdontforget.com/support/) - [Login](https://login.elephantsdontforget.com/login) - [Resources](https://www.elephantsdontforget.com/resources/) - [Contact](https://www.elephantsdontforget.com/get-in-touch/) [![Book a consultation](https://no-cache.hubspot.com/cta/default/8271875/c563d856-66a3-4f85-97a1-9b4ab879f0b3.png)](https://cta-redirect.hubspot.com/cta/redirect/8271875/c563d856-66a3-4f85-97a1-9b4ab879f0b3) On-demand webinar # What every firm needs to know: how to embed Consumer Duty into BAU ## Webinar date: 19 October 2023 This webinar was hosted in conjunction with: [**![Protiviti logo](https://info.elephantsdontforget.com/hs-fs/hubfs/A%20-%20PD%20HubSpot%20Campaign%20Images/Webinars/Protiviti%20logo.png?width=150&height=55&name=Protiviti%20logo.png)**](https://www.protiviti.com/uk-en) **The demands of Consumer Duty are onerous on firms. Successful implementation of Consumer Duty depends on how your firm leverages technology, enhances controls and trains its people to ensure positive consumer-based outcomes are delivered, evidenced and continually improved upon.  ** In this free 60-minute webinar – Adrian Harvey, CEO of Elephants Don’t Forget – and Stuart O'Sullivan, Associate Director of Protiviti – discuss how financial services firms can transition Consumer Duty into BAU.   **Key topics of discussion include:** - How to embed Consumer Duty effectively into your firm through your people, processes and technology. - How to become more data-driven, enabling you to better understand and control key Consumer Duty priorities and risks. - How to overcome barriers to transitioning Consumer Duty into BAU. - Review how your Consumer Duty implementation plan compares to your peers. ### Access on-demand webinar here ## WEBINAR PANEL ## **Stuart O’Sullivan** Associate Director | Protiviti Stuart is an Associate Director working on engagements where his subject matter expertise is required. Stuart started his financial services career at the FSA, where he worked in supervision and authorisation and he has 17 years' experience as a regulatory consultant, 13 years with Huntswood and subsequently with Protiviti providing strategic advice and solutions to clients and senior managers operating in the UK industry. [![LinkedIN](https://info.elephantsdontforget.com/hs-fs/hubfs/A%20-%20PD%20HubSpot%20Campaign%20Images/LinkedIN.png?width=25&height=25&name=LinkedIN.png)](https://www.linkedin.com/in/stuartosullivan/) ## **Adrian Harvey** CEO | Elephants Don’t Forget Adrian spent the first decade of his career working in corporate banking and lending with ABN AMRO, GE Capital & BNP Paribas. He joined the energy sector to bring commercial expertise to the privatisation of British Gas and spent ten years in the sector. He was Managing Director of the largest residential business of British Gas and Managing Director of Eon’s property services and renewable energy business. 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