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The demands of Consumer Duty are onerous on firms. Successful implementation of Consumer Duty depends on how your firm leverages technology, enhances controls and trains its people to ensure positive consumer-based outcomes are delivered, evidenced and continually improved upon.
In this free 60-minute webinar – Adrian Harvey, CEO of Elephants Don’t Forget – and Stuart O'Sullivan, Associate Director of Protiviti – discuss how financial services firms can transition Consumer Duty into BAU.
Key topics of discussion include:
Stuart is an Associate Director working on engagements where his subject matter expertise is required. Stuart started his financial services career at the FSA, where he worked in supervision and authorisation and he has 17 years' experience as a regulatory consultant, 13 years with Huntswood and subsequently with Protiviti providing strategic advice and solutions to clients and senior managers operating in the UK industry.
Adrian spent the first decade of his career working in corporate banking and lending with ABN AMRO, GE Capital & BNP Paribas. He joined the energy sector to bring commercial expertise to the privatisation of British Gas and spent ten years in the sector. He was Managing Director of the largest residential business of British Gas and Managing Director of Eon’s property services and renewable energy business.
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