In this free 60-minute webinar, Adrian Harvey, CEO at Elephants Don’t Forget, and Lynne Hargreaves, Training & Competency Expert at ClearStep Consulting, discuss the critical considerations, changes and revisions you need to make to your T&C schemes to ensure your firm – and your people – are Consumer Duty ready by 31 July 2023.
Key discussion points include:
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Lynne has extensive experience of Financial Services working in Sales, L&D, Training and Competence (T&C) and Operational Leadership in the Retail sector before moving into the world of regulatory consulting. During her corporate career, Lynne was responsible for successfully delivering a range of key regulatory initiatives including a strategic Group T&C Programme, SM&CR, the Mortgage Market Review and the EU Insurance Distribution and Mortgage Credit Directives. A highly effective coach and leader with a proven record in operational HR and L&D, Lynne recognises the need to ensure solutions are easy to understand and effective; and that they deliver high quality commercial outcomes.
Adrian spent the first decade of his career working in corporate banking and lending with ABN AMRO, GE Capital & BNP Paribas. He joined the energy sector to bring commercial expertise to the privatisation of British Gas and spent ten years in the sector. He was Managing Director of the largest residential business of British Gas and Managing Director of Eon’s property services and renewable energy business.
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