Adrian spent the first decade of his career working in corporate banking and lending with ABN AMRO, GE Capital & BNP Paribas. He joined the energy sector to bring commercial expertise to the privatisation of British Gas and spent ten years in the sector. He was Managing Director of the largest residential business of British Gas and Managing Director of Eon’s property services and renewable energy business.

Marc is a senior consultant with a proven track record in establishing, growing, and leading risk and regulatory compliance consultancy teams within the professional services environment. Specialising in the retail lending and general insurance sectors, Marc has successfully delivered reviews, remediations, and/or transformations in conduct (covering all stages of the insurance, mortgage, and credit product or customer lifecycle) and the supporting governance, oversight, and control spaces.

Andrew Gething is the managing director of MorganAsh, an FCA-regulated firm that has been assessing and helping vulnerable consumers for over two decades. MorganAsh has developed the award-winning consumer vulnerability assessment, management and reporting tool, MARS (the MorganAsh Resilience System). MARS is in use in the financial services, credit and utilities sectors. Andrew is a recognised expert in consumer vulnerability.

Rachel Eason-Whale is a dedicated financial services professional passionate about driving positive outcomes and ensuring everyone has access to fair and equitable services. As the Vulnerability Strategic Lead at L&C Mortgages, she champions diversity and inclusion, removing barriers, and supporting those who need additional assistance. Recognised as the 2023 Woman of the Year for her contributions to customer support and EDI, Rachel is committed to creating a welcoming and inclusive environment for all.