Infographic

Consumer Duty: Stakeholder benefits

Discover the benefits of deploying AI-powered continual assessment for Compliance, Risk & Internal Audit, Operations & Customer Service, and Learning & Development.

CD Hub_Stakeholder benefits
E-guide

Consumer Duty: culture crossroads

How confident are you that your people actually have the knowledge and competency required under Consumer Duty?

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On-demand webinar

How to successfully approach Training & Competency (T&C) under Consumer Duty

In this free 60-minute, on-demand webinar, we are joined by Lynne Hargreaves – Director at ClearStep Consulting – to walk you through the critical considerations, changes and revisions you need to make to your T&C schemes to ensure your firm – and your people – are Consumer Duty ready.

CD Hub_How to successfully approach T&C under Consumer Duty
E-guide

Consumer Duty: first-line reality

Quantitative vs qualitative approaches to assessing and evidencing first-line competence against a principles-based regulation.

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Benefits

Embedding Consumer Duty

Discover how we are supporting firms to embed and evidence best-in-class people MI for Consumer Duty.

CD Hub_Embedding Consumer Duty
E-guide

Consumer Duty: developing actionable MI

Critical considerations around developing actionable Management Information that meets the regulator’s expectations.

CD Hub_Developing actionable MI
On-demand webinar

Consumer Duty: why good outcomes depend on your first-line

In this free 60-minute, on-demand webinar, we are joined by Frank Brown – Director of GRR Consulting – to examine why firms must prioritise first-line employee competence to achieve full compliance with Consumer Duty.

CD Hub_Why good outcomes depend on your first-line
On-demand webinar

How to approach Management Information (MI) for Consumer Duty

In this free 60-minute, on-demand webinar, we are joined by BDO to discuss how firms can develop actionable Management Information that meets the regulator’s expectations.

CD Hub_How to approach MI for Consumer Duty
E-guide

Consumer Duty: training vs culture

Is your approach to staff training having a negative impact on your cultural progression and increasing your risk?

CD Hub_Training vs culture
E-guide

Consumer Duty: litmus test

What have you changed to ensure employees genuinely understand the role they play in delivering fair outcomes?

CD Hub_Litmus test
E-guide

Consumer Duty: permeating culture & operations

Three practical use cases examining how financial services firms use employee-centric AI to improve organisational culture, operations, KPIs and customer outcomes.

CD Hub_Permeating culture and operations
On-demand webinar

Tick-box compliance – is your approach damaging your culture?

In this free 60-minute, on-demand webinar, we examine how AI-powered assessment enables firms to meet the FCA’s four ‘Drivers of Culture’, provide the culture metrics & MI that boards need and deliver the outcomes customers now expect.

CD Hub_Tick-box compliance – is your approach damaging your culture
On-demand webinar

What’s missing from your approach to vulnerable customers in 2023?

In this free 60-minute, on-demand webinar, we are joined by Bovill and VCX to examine the key issues and challenges firms must overcome to meet the Duty’s requirement to prevent foreseeable harm to vulnerable customers.

CD Hub_What is missing from your approach to vulnerable customers in 2023
E-guide

Employee vulnerability in financial services

Using AI to evidence that staff have the skills and capability to recognise and respond to the needs of customers in vulnerable circumstances.

CD Hub_Employee vulnerability