Consumer Duty Hub

In this free 60-minute on-demand webinar, we're joined by Keith Richards, CEO of the Consumer Duty Alliance, to discuss what firms can do to get ahead of the FCA’s Consumer Duty expectations in 2025.

In this free 60-minute on-demand webinar, we're joined by Square 4 and Aptean to discuss what leading firms are doing to continually overhaul their complaints operating model to enhance the customer experience and improve business outcomes in line with Consumer Duty. 

In this free 60-minute on-demand webinar, we're joined by Avyse Partners, MorganAsh, L&C Mortgages, and the Collaboration Network to  discuss the FCA's expectations for data collection and tracking for vulnerable customers.

In this free 60-minute on-demand webinar, Adrian Harvey, CEO of Elephants Don’t Forget, and Chris Fitch, Vulnerability Lead Consultant at Money Advice Trust, discuss common barriers to effective vulnerability training. They explore practical solutions and strategies that your firm can implement to create training that empowers employees and assists all customers to engage and interact with your organisation.

In this 60-minute on-demand webinar special with Fred Reichheld, the creator of the Net Promoter Score® (NPS), we discuss how financial services firms can meet their ongoing regulatory obligations, generate extraordinary results and become genuinely customer-centric under Consumer Duty.

In this 90-minute on-demand webinar, industry experts from FWD Consulting, MorganAsh, and the Collaboration Network provide answers to the most pressing questions about identifying and supporting vulnerable customers.

In this 60-minute on-demand webinar, we are joined by Avyse Partners to discuss the enhancements firms must now prioritise to comply with Consumer Duty moving forward.

In this 60-minute on-demand webinar, we are joined by Aptean Respond to discuss how firms can overcome the challenges of poor processes, incorrect data, misconfigured technology, and inadequately trained personnel to strengthen their complaints and remediation process.

Assess your readiness, identify areas for improvement, and ensure your firm builds a successful Consumer Duty reporting strategy for the future.

In this 60-minute on-demand webinar, we are joined by Square 4 to discuss the necessary steps firms must take to compile their first board report under Consumer Duty.

In this 60-minute on-demand webinar, we are joined by MorganAsh to look at how firms can apply more proactive approaches to identifying and supporting vulnerable customers under Consumer Duty.

In this 60-minute on-demand webinar, we are joined by Avyse Partners to look at how firms can overcome common data and MI challenges under Consumer Duty.

In this 60-minute on-demand webinar, we are joined by Square 4 to look at practical actions for outcomes monitoring under Consumer Duty.

In this 60-minute on-demand webinar, we are joined by Protiviti to discuss how financial services firms can transition Consumer Duty into BAU. 

In this free 60-minute webinar, on-demand webinar, we are joined by Bovill to examine how Consumer Duty Champions are overcoming common challenges to ensure ‘Day Two’ activities are executed. 

As the burden of compliance increases, we consider the key challenges, the best responses, and how Artificial Intelligence can make it all so much easier.

Financial Services firms are faced with the prospect of delivering against increasing customer-centric regulatory requirements during one of the most challenging operating landscapes in recent history. In this briefing, we assess the landscape for Consumer Duty and examine how firms are improving key areas underpinning Consumer Duty outcomes.

If you are looking for an affordable quick win that underpins many of the trickier aspects of Consumer Duty compliance, read this paper.

Discover the benefits of deploying AI-powered continual assessment for Compliance, Risk & Internal Audit, Operations & Customer Service, and Learning & Development.

In this free 60-minute, on-demand webinar, we are joined by Graham Levi-Samper – Director Client Services at Complyport – to unpack the FCA’s latest announcements and evaluate the key takeaways you and your firm need to act upon to ensure immediate and ongoing compliance. 

In this free 60-minute demonstration, Elephants Don’t Forget showcase how your firm can follow what leading organisations in banking and insurance are doing to measure, monitor and improve the capability of their people to consistently deliver good outcomes for customers and develop an authentic culture of compliance.

Critical considerations around how firms can improve their approach to T&C to meet Consumer Duty requirements and standards.

How confident are you that your people have the knowledge and competency required under Consumer Duty?

In this free 60-minute, on-demand webinar, we are joined by Lynne Hargreaves – Director at ClearStep Consulting – to walk you through the critical considerations, changes and revisions you need to make to your T&C schemes to ensure your firm – and your people – are Consumer Duty ready.

Quantitative vs qualitative approaches to assessing and evidencing first-line competence against a principles-based regulation.

Discover how we are supporting firms to embed and evidence best-in-class people MI for Consumer Duty.

Critical considerations around developing actionable Management Information that meets the regulator’s expectations.

In this free 60-minute, on-demand webinar, we are joined by Frank Brown – Director of GRR Consulting – to examine why firms must prioritise first-line employee competence to achieve full compliance with Consumer Duty.

In this free 60-minute, on-demand webinar, we are joined by BDO to discuss how firms can develop actionable Management Information that meets the regulator’s expectations.

Is your approach to staff training having a negative impact on your cultural progression and increasing your risk?

What have you changed to ensure employees genuinely understand the role they play in delivering fair outcomes?

Three practical use cases examining how financial services firms use employee-centric AI to improve organisational culture, operations, KPIs and customer outcomes.

In this free 60-minute, on-demand webinar, we examine how AI-powered assessment enables firms to meet the FCA’s four ‘Drivers of Culture’, provide the culture metrics & MI that boards need and deliver the outcomes customers now expect.

In this free 60-minute, on-demand webinar, we are joined by Bovill and VCX to examine the key issues and challenges firms must overcome to meet the Duty’s requirement to prevent foreseeable harm to vulnerable customers.

Using AI to evidence that staff have the skills and capability to recognise and respond to the needs of customers in vulnerable circumstances.